Once upon a time, IT had a clear purpose. It was the department that kept the servers running, fixed your email when it broke, and made sure you had access to the company database. IT was about infrastructure—routers, firewalls, and enterprise software. If it had a power button and it lived in the office, it belonged to IT.
But something strange has happened over the last few decades. IT has absorbed more and more responsibilities, to the point where it’s not entirely clear what IT is anymore. First, they inherited software licensing. Then they took ownership of SaaS