Artificial intelligence (AI) is transforming how businesses operate and engage with customers. Recent advances in natural language AI, particularly the release of ChatGPT in late 2022, have sparked excitement about AI's potential to empower small businesses.
According to Karim Lakhani, a distinguished Harvard Business School professor, small business owners should actively explore and experiment with ChatGPT and similar AI tools. Lakhani argues that AI adoption will give small businesses a competitive advantage, allowing them to work smarter, faster, and better.
AI As an Invaluable Thought Partner
A key benefit Lakhani highlights is AI's ability to serve as an "invaluable thought